Reference

What You Agree To When You Use o9bt

These terms set out the rules for your account, your wallet activity through bKash, Nagad, or Rocket, and how we handle disputes. Access to o9bt depends on your local law and whether your region is eligible — read this before you open an account.

Account EligibilityWallet & Payment RulesDispute ProcessData HandlingJurisdiction Notice
o9bt What You Agree To When You Use o9bt
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a transaction dispute, or a data request, our support team handles legal queries through the channels below. For account-specific issues, have your registered mobile number ready — it speeds up verification on our end.

Team online

Live Chat

Open the chat widget from any page on o9bt. For legal or account queries, select the Account & Terms category so your message reaches the right team.

Email Support

Send detailed legal or dispute queries to our support address. Include your registered mobile number and a clear description of the issue.

Account Help Centre

The Help Centre covers account suspension, wallet verification steps, and how to submit a formal dispute or data access request.

HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Rights

We collect only what we need to run your account and process payments. Your data is not sold to third parties. Here is how we handle the four areas that matter most to your account.

Account Security Your account is protected by OTP verification on login. If you access o9bt from a new device, a code is sent to your registered mobile number before entry is granted.
Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the mobile lobby is used. You can manage cookie preferences in your browser settings.
Data Retention Account and transaction records are retained for the period required by applicable financial regulations. You may request a copy of your data or ask for deletion of non-essential records via support.
Requesting Changes To update your registered details, correct a data error, or submit a formal data removal request, contact support with your account mobile number and the specific change needed.

Common Legal and Account Questions

These are the questions we get most often about account terms, eligibility, and your rights as an o9bt account holder.

Access depends on your local law and whether your region is eligible. It is your responsibility to confirm that using an online gaming platform is lawful in your jurisdiction before opening an account.

Funds in a suspended account are held pending review. Once the review is complete, eligible balances are returned to the wallet used for the original deposit — bKash to bKash, Nagad to Nagad.

Contact support via live chat or email, provide your registered mobile number, and ask for a data access request. We will respond within the timeframe required by applicable rules.

No. Each person may hold one account only. Multiple registrations from the same individual are a breach of these terms and may result in all associated accounts being closed.

We post a notice on the site and, where possible, send a message to your registered mobile number. Continuing to use your account after the effective date means you accept the updated terms.

Raise the dispute through live chat or email within a reasonable time of the transaction. Include your account mobile number, the transaction date, and the payment method — bKash, Nagad, or Rocket — so we can trace it quickly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.