Reference

Terms That Govern Your o9bt Account

These terms set out the rules between you and o9bt when you open an account, make deposits via bKash, Nagad or Rocket, and use any part of the platform.

Account eligibility rulesbKash, Nagad & Rocket payment termsWithdrawal conditionsAccount suspension policyGoverning jurisdiction
o9bt Terms That Govern Your o9bt Account
HOW WE OPERATE

How o9bt Handles Your Account Data

We hold your account data — registration details, payment history, and session records — only for as long as needed to operate your account and meet our legal obligations. You can request a copy of the data we hold or ask us to close your account by contacting support with your account ID. Account closures are processed within a reasonable period; any verified balance is returned to the bKash, Nagad or Rocket wallet used for your last deposit.

Data Retention

We keep account and transaction records for the period required by applicable law; you may request deletion of non-essential data at any time through support.

Account Security

Each login is protected by OTP verification sent to your registered mobile number; never share your OTP with anyone, including support staff.

Payment Records

Every bKash, Nagad and Rocket transaction is logged against your account; you can view your full payment history from the account wallet screen.

Change Requests

To update your registered mobile number or request account data, contact support via live chat or email with a valid account ID for identity verification.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about your account or a payment made through bKash, Nagad or Rocket, our support team can help. Reach out through any of the channels below and include your account ID and the relevant transaction reference so we can respond without delay.

Live Chat Open the chat widget from any page on o9bt for the quickest response on account and payment term queries.
Email Support Send detailed term or dispute queries to our support address; include your account ID and transaction reference for faster handling.
Help Centre Our help centre covers common questions about account rules, payment conditions and what to do if a transaction is delayed.

Common Questions About These Terms

These are the questions we hear most often about account rules, payment conditions and your rights under these terms. If your question is not covered here, live chat is the quickest way to get a direct answer.

Account eligibility depends on your age and the laws of your region. Access is available only where local law permits online gaming. It is your responsibility to confirm this before registering.

Yes. All three wallets work for deposits and withdrawals. Withdrawals are sent to the same wallet used for your most recent deposit, subject to our standard verification step.

Keep your transaction reference and contact support within 30 days. Share the reference and your account ID and we will trace the transfer against our merchant records.

Contact support via live chat or email with your account ID. We will confirm your identity and provide the data within the timeframe required by applicable law.

We notify you through your registered account before material changes take effect. Continuing to use the platform after the notice period means you accept the updated terms.

Send a closure request to support with your account ID. Any verified balance is returned to the bKash, Nagad or Rocket wallet linked to your last deposit after processing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.