Reference

How o9bt Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your o9bt account, how we use it, and how we keep it secure — including information linked to your bKash, Nagad, or Rocket payments.

Account data protectionbKash, Nagad, Rocket payment privacyMobile device data handled carefullyYour right to request data accessContact us to update or remove data
o9bt How o9bt Handles Your Personal Information
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

We have built our data practices around the way o9bt actually works — mobile-first, wallet-connected, and account-driven. Here is how we handle the four areas that matter most to you.

Account Security

Your account is protected with encrypted login sessions. If you access o9bt from a new device, we verify your identity before restoring full account access, including your payment wallet history.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your last payment method — such as bKash or Nagad — so you do not re-enter details every visit.

Data Retention

We keep account and transaction records for as long as required under applicable law in your region. When you close your account, we delete or anonymise personal data that is no longer required.

Your Data Rights

You can request access to the personal data we hold, ask us to correct inaccuracies, or request deletion where permitted. Submit requests through live chat or our support email with your registered number.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a privacy concern about your account, our support team handles these requests directly. You can reach us through any of the channels below. We aim to respond to data-related requests within the timeframe required by applicable rules in your region.

Team online

Live Chat

Open the chat window from your account dashboard to raise a privacy request. Available during our published support hours for Bangladesh.

Email Support

Send your data request or privacy query to our support email. Include your registered mobile number so we can locate your account quickly.

Account Help Centre

Navigate to Account Settings from your mobile browser or app, then select Help to submit a formal data access or deletion request.

Common Questions About Your Privacy on o9bt

Here are the questions we receive most often about how your data is handled, who can see it, and what you can do about it. If your question is not covered here, contact us through live chat or email.

We collect your name, mobile number, and chosen payment method — bKash, Nagad, or Rocket — along with device and session data needed to keep your account secure and functional.

We share payment data only with the processors who handle your specific transaction. Those partners are bound by data agreements and cannot use your details for any other purpose.

Contact our support team via live chat or email with your registered mobile number. We will locate your account and provide the data we hold within the timeframe required in your region.

Yes. Submit a deletion request through Account Settings or via support. We will remove personal data that is no longer required by law, and confirm once the process is complete.

Cookies keep your session active and remember preferences like your last payment method. You can clear or block cookies in your mobile browser settings, though some account features may not work without them.

This policy covers your account data regardless of where you connect from. Whether access is permitted in your location depends on your local law and the eligible regions where o9bt operates.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.